FAQ’s

FAQ’s

Placing an order couldn't be easier! Simply navigate to the products you wish to purchase on the website and order online. Alternatively, to discuss an order with me, please pop me an email at info@heavenlyfreefrom.co.uk, and I'll get back to you ASAP. If you would like to discuss your order by phone, please include your phone number for me to give you a call back within 48 hours.
Yes, all products are vegan by default. No dairy or eggs are used as standard, and no animal based products either.
Whilst we haven't obtained the relevant testing yet for gluten free products, we do use non-gluten containing ingredients throughout the kitchen, even in our own personal food consumption. Therefore, we believe the food items produced would be suitable, but cannot say with 100% confidence without going through the relevant testing and certification.
I don't use any GCI's in the kitchen to cook with, as I'm gluten free myself. The only item kept in the house that isn't gluten free is my partner's cereal.
I use certified gluten free flour blends, and source most of my ingredients from suppliers that have stated their products are gluten free. The kitchen is kept clean to a high standard, and if my partner has bought a meal containing gluten, the kitchen is deep cleaned before any new items will be produced.
Yes. I gained a 5* rating from the local Environmental Health Office on the 18th February 2019.
Yes. I obtained a food safety for retail qualification in April 2018. This is to be renewed in 2021.
Yes. I gained an NVQ Level 2 in Catering in 2008. I have also completed an NVQ 2 in Understanding Health and Nutrition as well as diplomas/certificates in Personal Nutrition, Sports Nutrition, Herbal & Nutritional Sciences, Raw Food Nutrition and Vegan & Vegetarian Nutrition. I am also an NVQ Level 3 Qualified Adult Education & Training Provider.
The vegetable margarine I use does, but from sustainable sources. When searching for a vegan margarine that doesn't use soy as an ingredient it became apparent it was either going to be to hard to source, or too expensive to use a butter replacement that didn't contain both soy and palm oil. The vegetable margarine I use states that it is committed to using sustainable palm oil. Please find more information here - https://www.dairycrest.co.uk/commitments/palm-oil/
The main purchase point is right here on this site. You can also find our products in Sheaf St Health Food Store in Daventry. We will also be attending various vegan fairs, events and markets around the country, so follow us on Facebook or Instagram to find out where we are going to be next!
Delivery is a flat rate of £7.50. This is by DPD, and will be tracked for your convenience, giving you an hour time slot. Heavenly Free From does not make any profit on this fee.
Any products purchased on the site for delivery will be packaged in solid boxes with cool packs and corn starch based packing noodles. Where possible, I have tried to source the most eco friendly alternatives.
To protect the items you have purchased. These are corn starch based, not plastic. If you're looking for weird and wonderful ways to use these up, try entertaining yourself or your children by applying a little bit of water to the noodles. They will stick together and you will be able to create cool little creatures with them! Feel free to tag us on Instagram with your creative noodle creatures!
When placing an order directly on the website, you will able to use paypal to pay for any items. If you do not use paypal and wish to make a direct payment, please pop us an email - info@heavenlyfreefrom.co.uk and we'll be able to assist you further.
Yes, within reason, and if viably possible. Please pop us an email - info@heavenlyfreefrom.co.uk and we will endeavour to help you with your query!
This is a home based business, not a physical shop, so we do not permit random visits. If you would like to collect your items rather than have them delivered, please pop us an email - info@heavenlyfreefrom.co.uk to arrange a suitable pick up time.
Yes, I can. There are some items available that are made without refined sugar. Some sugar replacements will be at an additional cost. Please enquire for further details and costings.
Yes. Please pop an email to info@heavenlyfreefrom.co.uk with TRADE in the subject, details of your business (type of business and where you are located) and we will email you over our trade price list.
Once an order is placed, it will usually be shipped within 48 hours, depending on quantity. There are no allowances for changes unfortunately. If you have specified your order to be delivered on a future date past the 48 hours shipping, please do email me if you wish to make amendments.
Due to the nature of Heavenly Free From, once an order is placed, it cannot be cancelled.
Unfortunately, payment is required at the time of ordering when placing the order online.
Yes, I have £2M insurance cover through directline.